The Effectiveness of Employee Benefit Administration in Telecommunication Sector in Kenya

Abstract

The study sought to find out the effectiveness of employee benefits administration in the telecommunication sector in Kenya. The specific objective was to determine whether the benefits are competitive in the telecommunication industry and to find out whether the objectives of benefits administration are clearly defined in the telecommunication industry. The study applied a stratified random sampling technique to select a total of 75 respondents. The study used semi-structured questionnaires as the main data collection instruments and was pretested through a pilot study where a reliability of 0.875 was actualized. The finding revealed that competitiveness was a major factor that affected employees benefits administration process in the organization since most of the employees were not satisfied with the offered salaries and benefits. Most of the employees did not clearly understand the organization's employee reward practices and this denied the employees knowledge to claim their rightful benefits. The study concluded that competition and clear benefits objectives are the key notable factors affecting the effectiveness of employees’ benefits administration in telecommunication industries in Kenya. The organization human resource management should provide employees with competitive salaries and benefits that include medical, dental, tuition reimbursement for degree programs associated with career advancement and finally the organization human resource management should form clear employees objectives based on the employees benefits administration policies.