Abstract:
The study sought to find out the effectiveness of employee benefits
administration in the telecommunication sector in Kenya. The specific
objective was to determine whether the benefits are competitive in the
telecommunication industry and to find out whether the objectives of benefits
administration are clearly defined in the telecommunication industry. The study
applied a stratified random sampling technique to select a total of 75
respondents. The study used semi-structured questionnaires as the main data
collection instruments and was pretested through a pilot study where a
reliability of 0.875 was actualized. The finding revealed that competitiveness
was a major factor that affected employees benefits administration process in
the organization since most of the employees were not satisfied with the offered
salaries and benefits. Most of the employees did not clearly understand the
organization's employee reward practices and this denied the employees
knowledge to claim their rightful benefits. The study concluded that
competition and clear benefits objectives are the key notable factors affecting
the effectiveness of employees’ benefits administration in telecommunication
industries in Kenya. The organization human resource management should
provide employees with competitive salaries and benefits that include medical,
dental, tuition reimbursement for degree programs associated with career
advancement and finally the organization human resource management should
form clear employees objectives based on the employees benefits
administration policies.
