Abstract:
Providing decision support for business processes management and decision processes is a
crucial but challenging task. Business intelligence and analytics equips analytics experts with the
technological capabilities to support decision processes with reliable information and analytic
insights, thus potentially raising the quality of managerial decision making. More-so when
leveraging e-commerce platforms with rising complex ways of doing business, it is imperative
for business organisations to make calculated decisions which are supported by tools in business
analytics. This paper provides insights on how e-commerce, supply chain management, human
resource management and business process management employ business analytics as an
enabler. Additionally, the paper concludes through business analytics initiatives, businesses and
organizations gain critical insights from the structured data collected through various enterprise
systems and with the emerging trends and new tools in business analytics, more intelligence will
be gathered for decision making in fields such as e-government, healthcare, and security.
