Heads of department information systems’ utilization on communication management of public secondary schools in Nyamira county, Kenya

Abstract

Communication remains and is a determining factor in the smooth running of institutions of learning. But on the other hand, its poor management in these institutions contributes to a great extent; to the provision of poor quality services, hence low quality education. This paper argues that the methods employed in the management of communication should take into consideration the paradigm shift in global communication trends. The purpose of this study was to establish the utilization of ‘Information Systems’ (IS) on communications in public secondary schools in Nyamira County. A survey design and mixed method approach were used in the study and a questionnaire was the main tool for collection of data. The target population was 400 Heads of Department of public secondary schools distributed in 5 sub-counties. Stratified random sampling technique was used to obtain a sample of 200 Heads of Department. Questionnaire was utilized to collect data. The data collected was analyzed using Analysis of Variance (ANOVA). The findings show that Website, SMS and e-mail were found to be the main channels of communication. They are utilized for sending and obtaining information, filing KRA returns, sending EMIS and for registering candidates for KNEC examinations. It is also established that utilization of SMS, website and e-mail is highest at the national schools compared to county and sub county ones , owing to better facilities, thereby, making communication effective and efficient leading to reduced costs.