Abstract:
Corporate world is changing its way of doing business regionally and globally, Learning institutions
worldwide have realized the need for prompt communication with their stakeholders. In the past there has been a
problem in the way business processes were relating, hence there is a need for integrating them to enable faster
execution of organizational functions. Universities in Kenya and beyond have seen the need for full implementation
of enterprise resource planning system to address promptness in sharing data. This study sought to assess the
effectiveness of student management module of Enterprise resource planning system (ERP) on customer
satisfaction in Public universities in Kenya South Rift Region. The target population was 192 ERP users of Public
universities in South Rift Region where a 85 response was erecived. Purposive sampling was employed followed by
stratified sampling technique. The research employed descriptive survey design where adat was collected using
structured questionnaires. Data collected from the research study was analyzed using descriptive statistics. The
study recommends that universities should; develop a system where students access their academic information
such as transcripts, fees balances, units registration and all correspondences online; fully embrace biometric
identification of students so as to weed out imposters; develop an Online Student application and student
registration an trained all employees on ERP system
