Abstract:
E-government is a form of e-business in governance and refers to the processes and
structures needed to deliver electronic services to the public (citizens and businesses),
collaborate with business partners and to conduct electronic transactions within an
organizational entity. County governments being in a state of development has given rise to
new business processes, different information flows, and changed policies, new kinds of
records, advanced security measures, and new data management methods. The general
objective of the study was to evaluate the e-government system in service provision in
Kericho County. A descriptive study design was used to evaluate the e-government system in
service provision in Kericho County. The population of the study comprised all the Kericho
county government employees. A simple random sampling method was employed where 50
respondents from four major departments of IT, Accounting/Finance, Administration and
Customer care across the county were interviewed. A self-administered five point Likert scale
questionnaire was utilized for data collection. A reliability estimate of 0.75 was realized for
the instrument using Cronbach reliability coefficient. Data collected was analysed using
factor analysis and results presented in tables. This study established that the e-government
system in Kericho county has the capacity to handle various operations in and contributes to
the overall development in the since it will enhance service delivery while reducing wastages
that used to be experienced in various departments. It also documented that the county
government is relying so much on the system since most of its operations have been digitized
and can now be accessed real time. This paper further documented that good identification of
user needs and adequate training help in speeding up the success of the system. The study
recommends more research to be conducted to clearly present measures that should be
undertaken to address the challenges associated with implementation, management and use
of the system especially because the counties are still struggling to attract the best calibre of
skilled professionals to run and manage their systems.
